Diigo Links

Monday, November 22, 2004

Fare free day unfair to regular commuters



Here's my nastygram to NSW Premier Bob Carr and his lacky, Michael Costa.

From: Me
Sent: Monday, 22 November 2004
To: 'mail@transport.nsw.gov.au'
Cc:'bob.carr@nsw.gov.au'; 'michael.costa@nsw.gov.au'; 'angrycommuter@hotmail.com'
Subject:Fare free day unfair to commuters

I just want to register my dissatisfaction with the state government's "solution" to the angrycommuter@hotmail.com protest. I understand that a fare-free day is not a proposed solution to the chronic mismanagement surrounding CityRail performance problems. While I am satisfied that Bob Carr's gesture signifies that he's heard our complaint, I'm underwhelmed by the content of the gesture itself. As a regular commuter I hold a quarterly rail pass. A fare-free day offers me absolutely no relief. A fare-free day only serves to further congest an already heavy commute. The logic stands in opposition to the goal, the gesture reactionary and populist, the effect unintended. This one gesture serves to illustrate every facet of the incompetence we're protesting against. I don't understand why Michael Costa isn't handing in his resignation in the face of what Bob Carr admits is an election losing issue.


I guess the moral of the story is, if you haven't received an email from me lately it's because you're doing a great job.

3 comments:

Anonymous said...

-----Original Message-----
From: YSL Your Say Line [mailto:ysl@staterail.nsw.gov.au]
Sent: Thursday, 2 December 2004 4:58 PM
Subject: RailCorp, Response to Feedback

Thank you for your feedback.

The Government declared Monday 22 November 2004 a fare free day.

The reasons for allowing the fare free day was to ensure RailCorp services operated smoothly and to avoid any confusion about arrangements on the day, and to ensure the safety of both passengers and staff. This was not an exercise intended to compensate for dealys and disruptions, however, I do apologise on behalf of RailCorp for any inconvenience resulting from such instances.

Please be advised that The Minister has acknowledged that both Glenbrook and Waterfall rail incidents, in addition to past management failures have left our rail system facing enormous challenges.

The introduction of data loggers, tougher medical standards, drug and alcohol testing, and longer dwell-times on station platforms have resulted in RailCorp operating a slower, yet safer railway. This situation means that the primary objective, regarding safety has now been successfully achieved. The second objective relates to service reliability, and with the introduction of the new timetable, due in September next year, the focus will be on consistently improving on-time running.

Our benchmark will be 92 per cent of services running to within five minutes of timetable, consistent with international practise. A draft of that timetable will be relaeased for public comment before the end of this year.

Additional challenges inhibiting service standards to our valued customers are the complicated and tangled rail network, and the state of RailCorp's current fleet of rolling stock. However, the Government is in the process of investing approximately $1 billion in the Rail Clearways Project, and a further $1.5 billion to fast-track the replacement of all 498 non air conditioned carriages.

Areas which require significant improvement within the organisation relate to information and communications to provide customers with the most timely, effective and accurate information. Numerous concepts in this regard are being introduced internally to improve management and training.

Feedback from customers such as yourself, be it positive or critical, is vital to RailCorp in planning and implementing service improvements to the rail system, and to assist it to achieve its aim of providing travellers with a first class rail service.

Thank you for taking the time to bring your concerns to the attention of RailCorp management. Should you wish to discuss such matters in further detail, please contact me on the following number at your convenience.

Kind regards,

Customer Relations,
RailCorp

Anonymous said...

-----Original Message-----
From: YSL Your Say Line [mailto:ysl@staterail.nsw.gov.au]
Sent: Thursday, 2 December 2004 4:58 PM
Subject: RailCorp, Response to Feedback

Thank you for your feedback.

The Government declared Monday 22 November 2004 a fare free day.

The reasons for allowing the fare free day was to ensure RailCorp services operated smoothly and to avoid any confusion about arrangements on the day, and to ensure the safety of both passengers and staff. This was not an exercise intended to compensate for dealys and disruptions, however, I do apologise on behalf of RailCorp for any inconvenience resulting from such instances.

Please be advised that The Minister has acknowledged that both Glenbrook and Waterfall rail incidents, in addition to past management failures have left our rail system facing enormous challenges.

The introduction of data loggers, tougher medical standards, drug and alcohol testing, and longer dwell-times on station platforms have resulted in RailCorp operating a slower, yet safer railway. This situation means that the primary objective, regarding safety has now been successfully achieved. The second objective relates to service reliability, and with the introduction of the new timetable, due in September next year, the focus will be on consistently improving on-time running.

Our benchmark will be 92 per cent of services running to within five minutes of timetable, consistent with international practise. A draft of that timetable will be relaeased for public comment before the end of this year.

Additional challenges inhibiting service standards to our valued customers are the complicated and tangled rail network, and the state of RailCorp's current fleet of rolling stock. However, the Government is in the process of investing approximately $1 billion in the Rail Clearways Project, and a further $1.5 billion to fast-track the replacement of all 498 non air conditioned carriages.

Areas which require significant improvement within the organisation relate to information and communications to provide customers with the most timely, effective and accurate information. Numerous concepts in this regard are being introduced internally to improve management and training.

Feedback from customers such as yourself, be it positive or critical, is vital to RailCorp in planning and implementing service improvements to the rail system, and to assist it to achieve its aim of providing travellers with a first class rail service.

Thank you for taking the time to bring your concerns to the attention of RailCorp management. Should you wish to discuss such matters in further detail, please contact me on the following number at your convenience.

Kind regards,

Customer Relations,
RailCorp

Anonymous said...

-----Original Message-----
From: YSL Your Say Line [mailto:ysl@staterail.nsw.gov.au]
Sent: Thursday, 2 December 2004 4:58 PM
Subject: RailCorp, Response to Feedback

Thank you for your feedback.

The Government declared Monday 22 November 2004 a fare free day.

The reasons for allowing the fare free day was to ensure RailCorp services operated smoothly and to avoid any confusion about arrangements on the day, and to ensure the safety of both passengers and staff. This was not an exercise intended to compensate for dealys and disruptions, however, I do apologise on behalf of RailCorp for any inconvenience resulting from such instances.

Please be advised that The Minister has acknowledged that both Glenbrook and Waterfall rail incidents, in addition to past management failures have left our rail system facing enormous challenges.

The introduction of data loggers, tougher medical standards, drug and alcohol testing, and longer dwell-times on station platforms have resulted in RailCorp operating a slower, yet safer railway. This situation means that the primary objective, regarding safety has now been successfully achieved. The second objective relates to service reliability, and with the introduction of the new timetable, due in September next year, the focus will be on consistently improving on-time running.

Our benchmark will be 92 per cent of services running to within five minutes of timetable, consistent with international practise. A draft of that timetable will be relaeased for public comment before the end of this year.

Additional challenges inhibiting service standards to our valued customers are the complicated and tangled rail network, and the state of RailCorp's current fleet of rolling stock. However, the Government is in the process of investing approximately $1 billion in the Rail Clearways Project, and a further $1.5 billion to fast-track the replacement of all 498 non air conditioned carriages.

Areas which require significant improvement within the organisation relate to information and communications to provide customers with the most timely, effective and accurate information. Numerous concepts in this regard are being introduced internally to improve management and training.

Feedback from customers such as yourself, be it positive or critical, is vital to RailCorp in planning and implementing service improvements to the rail system, and to assist it to achieve its aim of providing travellers with a first class rail service.

Thank you for taking the time to bring your concerns to the attention of RailCorp management. Should you wish to discuss such matters in further detail, please contact me on the following number at your convenience.

Kind regards,

Customer Relations,
RailCorp